Returns & refunds

If there is a problem with your order, email info@oryndesigns.co.uk and we’ll help.

Standard products

For non-personalised products, please contact us before returning anything so we can provide the correct return details.

Personalised and custom-made products

Products made to your specification or personalised with your wording cannot usually be returned simply because you have changed your mind. This does not affect your rights if an item is faulty, damaged or not as described.

Faults

If you believe an item is faulty or incorrect, contact us with your order details and photographs where helpful.